Frequently Asked Questions

This pages shows a list of our most frequently asked questions. Please click on the question to expend the answer. If your question is not answered on this page, please feel free to ask us directly by clicking here.

  • Hosting Questions

  • How long will it take for my web hosting account to be setup?

    • All web hosting accounts are activated in real time, 24 hours a day, seven days a week. You will receive a welcome email which will include your account login details.

  • How many domains can I host with a single hosting package?

    • Our hosting plans support one domain per account, you can however map several domains to one website. i.e. 'mydomain.com' will point to the same website as 'mydomain.co.uk'. This is called Domain Mapping.

  • How do I renew my hosting with Crystal Summit?

    • We will contact customers via email 30 days before the hosting is due for renewal. You can then decide whether to renew the hosting account or not which can easily be done via your Control Panel. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.

      If we do not here from you, we will send you another reminder 1 day before the hosting is due for renewal. Please note: If we don't here from you by the day of renewal, your hosting account may be cancelled and any files deleted.



  • Domain Name Questions

  • How do I transfer a UK domain (.co.uk etc.) name to Crystal Summit?

    • Transferring your UK domains to Crystal Summit is simple if you follow the guidelines below.

      1. Contact the company who you registered the domain with and request that they change the ISPtag of the domain to EXTEND
      2. Once complete, go to our 'Order now' page and in enter the domain you wish to transfer.
      3. Our system will recognise it is already registered and will highlight it to be transferred, you can now checkout as normal.

  • Moving UK domains from 123-reg to Crystal Summit:

    • 1. Log into your 123-reg members area
      2. Select to Modify the domain you want to move
      3. In the Domain Control Panel select ‘Change IPS Tag’
      4. Enter EXTEND as the new IPS Tag
      5. Go to our 'Order now!' checkout system and enter the domain you wish to transfer.
      6. Our system will recognise it is already registered and will highlight it to be transferred, now checkout.

  • Moving UK domains from UKREG to Crystal Summit:

    • 1. Select ‘Configure Domains ’ from UKREG
      2. Log into your UKREG account
      3. Select your UK domain that you want to move to Crystal Summit.
      4. Select to modify the IPS Tag
      5. Enter EXTEND as the new IPS Tag
      6. Go to our 'Order now!' checkout system and enter the domain you wish to transfer.
      7. Our system will recognise it is already registered and will highlight it to be transferred, now checkout.

  • Moving UK domains from Easyspace to Crystal Summit:

    • In order to transfer a domain away from Easyspace you need to contact their staff so that they can assist you with the process. Please ensure that you have all the required information to hand.

      They will provide you with a licence key that will enable you to go online and complete the transfer process. Their number is 0870 755 5088. (Lines are open 9am – 5:30pm, Monday – Friday.)

      The Information required for transfer;


      Account Details: Your Easyspace Account number, username and password.
      For .uk domains: The IPS tag the domain is being released to, which is EXTEND
      For TLD's: The registrar the domain is being transferred to, which is Tucows/OpenSRS

      Please note that all domain transfers away from Easyspace currently incur an administration fee of £15 ex. VAT.

  • How do I transfer a com, net, org, info, biz or name domain to Crystal Summit?

    • Before you start the transfer you must ensure that the current administration contact email address is valid and that the person receiving email at that address knows that they must respond to emails about the transfer.

      1. Go to our 'Order now' checkout system, enter your registered domain, the system will recognise if the domain is already registered and will give you the choice to transfer it, now checkout.

      2. Once ordered the administration contact for that domain will receive an email from OpenSRS with instructions on how to confirm the transfer.

      3. Once confirmed it will take only 24 HOURS to become active if you are transferring from 123-reg or UKREG. With other providers it may take up to seven days.

      You may also receive another email from the current registrar, if you do you should read this very carefully as it may contain instructions for you to authorise the transfer away from them.

  • How long will it take for my new domain name to become active?

    • Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

  • Can I buy a domain name, but not buy web hosting?

    • Yes, you do not have to buy the web hosting when you buy a domain name.

  • Do I own the domain name?

    • Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.

  • Can I transfer the domain at any time?

    • Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price.

  • Do I get a certificate of ownership for the domain I purchase?

    • Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online. Domain names are being transferred to the online system when they are next renewed.

  • How do I renew a domain with Crystal Summit?

    • We will contact customers via email around 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not which can easily be done via your Client Control Panel. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.

      If we do not here from you, we will send you another reminder at around 14 days, 7 days and 1 day before the domain is due for renewal. Please note: If we don't here from you by the day of renewal, your domain may be cancelled.

  • Can I sell the domain to somebody else?

    • Yes you can. It's yours to do with as you please. For all non .uk domains, we provide the facility in the Domain Control Panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.



  • Billing Questions

  • How can I pay for my web hosting account or domain name?

    • For all our services our preferred payment method is via our NoChex checkout system which is secure and safe. You do not need a NoChex account to make payment this way, you can use any of the following payment methods: MasterCard, Visa, Switch/Maestro, Delta, Amex, Solo and Visa Electron.

      We regret that we do not accept standing orders or cash.

  • Can I pay by Credit Card?

    • Yes, we accept all major Credit and Debit cards and process payments directly via NoChex.

  • Can I pay over the phone?

    • No, we only accept payments taken directly via our website.

  • Can I have a free trial of a web hosting account?

    • All of our web hosting accounts offer a no quibble 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes all other services.

  • Do I get an invoice?

    • Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your Control Panel.

  • Is there VAT to add to your prices?

    • No, the prices you see are the prices you pay, there are no hidden extras.